LTC offers Customer Service Seminar in November

FOR IMMEDIATE RELEASE

10/13/2014

CLEVELAND, WI – 

Lakeshore Technical College is offering the Providing Exceptional Customer Service from the Inside Out seminar, on Friday, November 7 from 8am - 12:00 noon at Lakeshore Technical College in the Cleveland Training Room.

This seminar is geared towards understanding the impact your internal customers and systems have on providing exceptional customer service to your external customers. Customer Service is no longer an organizations’ cost center; it is a differentiator.  Topics covered include Multi-Channel Service, Self-Service Software, Proactive Engagement, Agent Workspace, Social Media, Cross-Selling & Up-Selling Techniques, and Feedback Metrics.

Presenter Britanni Meinnert is a Supervisory & Hospitality Management instructor at Lakeshore Technical College.  She comes from 14 years in the Hospitality industry where she helped the American Club achieve their 5-Star status for delivering excellent guest experiences.  She has facilitated seminars on Customer Service and Team Building.  Britanni holds a Bachelors’ degree, as well as her Masters of Business Administration, from Lakeland College. 

The cost of the seminar is $125 and the class number is 65586. To register by phone with credit card, call 1.888.GO TO LTC (1.888.468.6582) Ext. 1366. For questions or detailed information, visit http://www.gotoltc.edu/seminars or call Ruth at 920.693.1167, or e-mail at ruth.semph@gotoltc.edu.

About Lakeshore Technical College

Lakeshore Technical College is a leading provider of technical education offering more than 120 career programs including associate degrees, technical diplomas, technical certificates and apprenticeship programs. In addition, LTC offers distance learning, customized training to business and industry, and continuing education opportunities.

Serving a 200,500-resident population in east central Wisconsin, LTC operates a main campus in Cleveland and additional learning sites at LTC Manitowoc, LTC Sheboygan, LTC-Plymouth Science & Technology Center, and the Lakeshore Culinary Institute. The college also operates Community Education Centers at area high schools in Elkhart Lake, Cedar Grove-Belgium, Howards Grove, Kiel, Mishicot, Oostburg, Plymouth, Random Lake, Reedsville, and Two Rivers; and 27 distance learning sites. LTC's mission is to enrich lives and strengthen the economy by preparing a workforce that is skilled, diverse and flexible. On average, 87% of LTC graduates work in the LTC District which includes Manitowoc and Sheboygan Counties, and parts of Calumet and Ozaukee Counties. Visit LTC at: gotoltc.edu.

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